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Rocketship.fm · Season 2 · December 17, 2015

Interview: Rob Walling of Drip on Prioritizing Customer Success/Onboarding as a Growth Strategy

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Rob Walling, founder of Drip, talks with us about his recent focus on customer success. He believes there is a middle-ground between 100% self-serve, and high-touch onboarding, and he's hired help to find it. Rob shares his learnings from focusing on cust

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