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Rocketship.fm · Season 1 · July 22, 2014

Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring

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Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. She also shared super actionable tips on how they use HelpScout to proce

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