Release Date 12/30/14 Episode Length 26:13

Samuel Hulick of User Onboard

User Onboarding: The Canary in the Coal Mine

with Samuel Hulick of User Onboard

"Onboarding shouldn't help people understand your product, it should help them do something in your product."
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Samuel Hulick, creator of UserOnboard and author of The Elements of User Onboarding, joins us a second time to discuss the aftermath of his first book release, lessons learned, and plans for the future. He also takes us through the most common misconceptions about onboarding, highlighting some of the folks in the industry who are really getting it right.

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Onboarding shouldn't help people understand your product, it should help them do something in your product.
Focus more on getting people to accomplish something rather than telling them every feature you have.
My biggest oversight by far was not doing enough sales prior to the launch.

Intro Music by Alex Koch of Digital Dust Studios

Outro Music by Joywave — "Tongues (feat KOPPS)"

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