Introducing a new show from!

This New Economy - A Podcast Exploring Humanity Through Economics

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Release Date 7/22/14 Episode Length 31:56

Buffer's Secret to Killer Customer Service and Strategic Hiring

with Carolyn Kopprasch of Buffer

"The best hiring hack we’ve learned...hire your customers."
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Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. She also shared super actionable tips on how they use HelpScout to process hundreds of job applications every single month and how they find good culture fits for the team.

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The best hiring hack we’ve learned...hire your customers.
Our support team is truly the liaison b/w our customers and our dev team.

Intro Music by Alex Koch of Digital Dust Studios

Outro Music by Pharrell — "Happy (NEUS Remix)"