Release Date 5/19/15 Episode Length 26:54
The Product Strategy behind Intercom
with Des Traynor of Intercom
"What people are looking for is insights and what they're getting is bar charts."
Des Traynor, co-founder of Intercom, talks with us about how they make difficult product decisions in respect to adding and removing features, changing pricing, and packaging the product. He talks about how he sees others struggle with weighing feedback, data, and instinct to make their own decisions about product.