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This New Economy - A Podcast Exploring Humanity Through Economics

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Release Date 5/19/15 Episode Length 26:54

The Product Strategy behind Intercom

with Des Traynor of Intercom

"What people are looking for is insights and what they're getting is bar charts."
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Des Traynor, co-founder of Intercom, talks with us about how they make difficult product decisions in respect to adding and removing features, changing pricing, and packaging the product. He talks about how he sees others struggle with weighing feedback, data, and instinct to make their own decisions about product.

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What people are looking for is insights and what they're getting is bar charts.
Learning from the wrong people happens an awful lot.
Kinda cool things make for great screenshots, but they don't make for great traction.

Intro Music by Alex Koch of Digital Dust Studios

Outro Music by Aaron Ahrends — "Newborn (Ada Remix)"

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